Catchafire

Support Team

Paulina

Nonprofit Organizations

Learn how to update your organization's profile and your personal bio to inspire volunteers to apply for your projects!

(For Organizations) Completing Your Organization & Personal Profile

Invite your teammates to your Organization's profile! All links in this article will open in a new tab.

(For Organizations) I Want to Add or Remove Staff

Managing Your Account

Understand whether you need a fully-scoped project or a 1-hour call with an expert.

(For Organizations) Projects vs. Phone Calls

Receive personalized project recommendations to discover your needs.

(For Organizations) Using Our Quick-Start Assessment

Learn how to create a request for a 1-hour Ask-an-Expert call.

(For Organizations) Posting a 1-hour Call

Learn how to use the project menu and create a request for a pre-scoped project.

(For Organizations) A Guide To Posting Projects

Learn how to use bundles to get important work done.

(For Organizations) How to Utilize Bundles

Tips and tricks for getting top notch applicants quickly.

(For Organizations) My project or call hasn't received applications yet

Something came up? No problem, learn how to cancel your project.

(For Organizations) I need to cancel my project

You can now include language requirements for any project. Keep reading to find out how!

(For Organizations) Language Requirements for Projects & Consultations

(For Organizations) Written Consultations

Posting Volunteer Requests

Speed up the matching process by requesting Volunteers for your post.

(For Organizations) Requesting Volunteers

Review applications and pick the best Volunteer for your needs.

(For Organizations) Reviewing Applications

Know you've found the one? Learn how to work with a Volunteer without the step of a project interview.

(For Organizations) How to skip an interview

Sometimes a volunteer just isn't the right fit!

(For Organizations) Passing on Volunteers

Learn how to work with multiple professionals on a project.

(For Organizations) I want to work with multiple Volunteers on a project

Matching With Volunteers

How to schedule - or reschedule - and conduct a 1-hour cal!

(For Organizations) Scheduling & Conducting 1-Hour Calls

How to make the most of your hour with a professional. All links in this article will open in a new tab.

(For Organizations) Conducting 1-Hour Calls

(For Organizations) Scheduling & Conducting Interviews

How to have multiple people join in on a scheduled call. All links in this article will open in a new tab.

(For Organizations) I need a conference line for my interview or phone call

Learn how to change the phone number and time zone for your upcoming call or interview.

(For Organizations) Updating Contact information for your call

Learn how to conduct Catchafire calls internationally.

(For Organizations) Conducting an International Call

Get back on track after a missed/disconnected project interview or 1-hour phone call.

(For Organizations) I Missed or Couldn't Connect on My Call

Learn how to cancel a call pre- and post-match.

(For Organizations) I need to cancel my 1-hour phone call

Scheduling & Conducting Calls

How to maintain communication & collaborate effectively when you're miles apart.

(For Organizations) Tips for Collaborating with your Volunteer

How to make the most of the website development process.

(For Organizations) Pro Tips for a Successful Website Development Process

(For Organizations) I'm having an issue with my Volunteer

How to submit a testimonial about your experience with your Volunteer.

(For Organizations) Rating Volunteers

Best practices related to safely and responsibly engaging with volunteers on our platform

(For Nonprofits) Trustworthy Volunteering & Information Security

What to expect if your volunteer suggests paid tools, hosting, or ad spend, and how to protect your budget.

(For Organizations) Tools, Subscriptions, and Costs Associated with Projects

Managing Volunteer Engagements

Catchafire.org

Catchafire Blog

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

{appName} in 60 seconds

This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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