So you missed or couldn't connect on your call - now what? No need to worry! One of the following scenarios should be able to help you access your call or reschedule it!
Project Interviews or Calls: Within Scheduled Call Time
If you are still within the scheduled call time, you can join the call at any point through the Join the meeting link in your confirmation email, a reminder email, or your dashboard.
In the waiting room of the call you'll see if the volunteer is still on the call. You can also reach out to the volunteer directly via the messaging portal if needed.
After Scheduled Call Time
In the event that your call time has passed and you need to reschedule, you can propose new times directly within your dashboard. Just scroll to the correct project and select Reschedule to propose alternate times. Don't forget - you'll need to send at least 5 options to successfully reschedule.
You can also directly message your Volunteer through your dashboard to check in with them and make sure they didn't encounter any issues connecting. If you do end up reconnecting offline, don't forget to come back to your dashboard and either start your project, pass on the Volunteer's application, or mark your call as complete!
Missed 1-Hour Calls
We encourage you to reach out directly to the volunteer through the messaging portal.
1-Hour calls are automatically marked as complete following your scheduled call time, so if you missed your call time completely, please be sure to reach out to your Volunteer. In the event you are having difficulties rescheduling, please reach out to our team using the blue chat bubble at the bottom-right of your screen (for keyboard-only and screen-reader users, please email us at [email protected]).