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(For Organizations) I Missed or Couldn't Connect on My Call
(For Organizations) I Missed or Couldn't Connect on My Call

Get back on track after a missed/disconnected project interview or 1-hour phone consultation. Links in this article will open in a new tab.

Lauren avatar
Written by Lauren
Updated yesterday

So you missed or couldn't connect on your call, now what? No need to worry - one of the following scenarios should be able to help you access your call or reschedule it!

Project Interviews: Within Scheduled Call Time

If you heard your phone ring but weren't able to pick up the call, you can call back into the meeting using the dial-in and PIN provided on your dashboard.

screenshot: dashboard view and back up dial and PIN available at the bottom of your matched project/call view.

Project Interviews: After Scheduled Call Time 

In the event your call time has passed and you need to reschedule, you can propose new times directly within your dashboard. Just scroll to the correct project and select Reschedule to propose alternate times. Don't forget - you'll need to send at least 5 options to successfully reschedule.

screenshot: reschedule option available after call time has been missed within project view on dashboard.

You can also directly message your Volunteer through your dashboard to check in with them and make sure they didn't encounter any issues connecting. If you do end up reconnecting offline, don't forget to come back to your dashboard and either start your project or pass on the Volunteer's application!

Missed 1-Hour Phone Calls

Should you miss your 1-hour phone call, we encourage you to reach out directly to your Volunteer using the email provided in your dashboard. This is exactly why we provide both parties with each other's email addresses upon matching. You can also use this email in case you want to follow up with your Volunteer!

screenshot: after matching, location of volunteer's email is on the bottom right of a project in your dashboard.

Phone calls are automatically marked as complete following your scheduled call time, so please be sure to reach out to your Volunteer if you couldn't make your call to get the advice you need! In the event you are having difficulties rescheduling, please reach out to our team using the blue chat bubble at the bottom-right of your screen (for keyboard-only and screen-reader users, please email us at

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