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(For Organizations) I need to cancel my 1-hour phone call
(For Organizations) I need to cancel my 1-hour phone call

Learn how to cancel a call pre- and post-match. All links in this article will open in a new tab.

Lauren avatar
Written by Lauren
Updated this week

We understand things can come up that leave you unable to conduct your 1-hour phone call, so if you need to cancel it, doing so is easy!



Cancelling a 1-Hour Phone Call: Pre-Match

If you need to cancel your phone call before you've found a Volunteer, simply log into your Catchafire dashboard and select "Delete Phone Call."

Image shows a Finance call pre-match with 'Delete Phone Call' button highlighted.

Cancelling a 1-Hour Phone Call: Post-Match

In the event you have already sent out scheduling times to your Volunteer but need to cancel a phone call, no problem. Select your project within your dashboard and select "Cancel Phone Call."

Tip: It's always best to also let your Volunteer know you need to cancel (either via email or through a message using your dashboard) so they're also updated on where things stand.

Image shows a Finance call post-match with 'Cancel Phone Call' button highlighted.


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