We know it's frustrating when a project goes off track. If any of the following statements apply to you, it may be best to repost your project and find a new Volunteer:

  • I'm having trouble getting in touch with my Volunteer after repeated attempts to communicate.

  • My Volunteer isn't able to get the project done in the agreed upon timeline.

  • I'm unhappy with the quality of work my Volunteer produced.

Remember: You're also always able to reach out to our team, using the blue chat bubble on the bottom-right of your screen, anytime you have questions or need support working with your Volunteer!


How to Find a New Volunteer

To find a new Volunteer, scroll to the project in question on your Catchafire dashboard, select "More Actions," and then select "Find New Volunteer."

Image shows an in-progress project with the 'More Actions' dropdown menu activated and the 'Find New Volunteer' option highlighted.

You'll then be prompted to let us know why you'd like a new Volunteer. Choose your reason, and select "Relist Project" to make it official!

Tip: Doing so will trigger a friendly automated email notification to your previous Volunteer, however we'd also recommend reaching out to them personally to let them know you're taking the project in a different direction.



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