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(For Organizations) Rating Volunteers

How to submit a testimonial about your experience with your Volunteer.

Lauren avatar
Written by Lauren
Updated over a week ago

So, you've finished your project. Now what? Time to leave some feedback!


How to Mark a Project Complete and Rate Volunteers

First, make sure you've gone ahead and marked your project "Complete" on your dashboard!

If your Volunteer selected the "Mark Complete: button first, you'll see an option to "Rate Experience" instead. You can select that button to start the review process for your Volunteer.

Leave a Public Testimonial 

If you had a positive experience on your project or call, celebrate your Volunteer with a glowing public testimonial that they can feature in their portfolio. If you prefer not to leave a testimonial, you can click the box below to skip this section.

If for some reason your project was not completed, reach out to us using the blue chat bubble on the bottom-right of your screen or at [email protected]g so we can help you find a new Volunteer.  

💡Tip: The testimonial is public so please be sure to only post a review you'd like your Volunteer to see!  And if it accidentally includes a typo, let us know and we can edit it for you.

Check out this example testimonial for inspiration for how to frame yours:

screenshot: example of testimonial left on site

Rate Your Volunteer & Catchafire

We'll always ask you some questions to help us understand how effective our services are and how we can keep improving:

  • How likely is it that you would recommend your Volunteer to a friend or colleague?

  • How likely is it that you would recommend Catchafire to a friend or colleague?

Submit Private Feedback

If you have additional feedback about your Volunteer that you'd prefer not to share publicly, you can use the "Additional Thoughts" section to let us know. This feedback will go directly to our Nonprofit Advisors, and we may follow up to learn more about your experience. 

Rating 1-Hour Phone Calls

If your volunteer engagement was a 1-hour phone call, we'll also ask you a few quick questions to help us understand the long-term impact and value of the engagement. These questions include:

  • Did you make plans to follow up with your Volunteer?

  • In what ways do you think this call will benefit you or your Organization in the long term?

  • How much would you expect a professional consultant to charge for similar services?

Ready to post another project or phone call? Head over to the Project Menu to find your next opportunity!

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