Once you have completed your project or phone consultation, don't forget to to log in to your Catchafire dashboard and click Mark Complete to share your feedback. 

If your volunteer clicked this button first, you'll see an option to Rate Experience instead. You can click that button to start the review process for your volunteer.

Leave a public testimonial 

If you had a positive experience on your project or call, celebrate your volunteer with a glowing public testimonial that they can feature in their portfolio. If you didn't have a positive experience, just check the "I don't have anything nice to say" box, and a Nonprofit Advisor will follow up with you to learn more.

Tip: If for some reason your project was not completed, reach out to us so we can help you find a new volunteer.


Rate your volunteer & Catchafire

We'll always ask you 2 questions:

  • How likely is it that you would recommend your volunteer to a friend?
  • How likely is it that you would recommend Catchafire to a friend?

These questions help us understand how effective our services are for nonprofits at a high level. If you submit a rating below 7, our Nonprofit Advisors will follow up to learn more and see how we can help improve your experience.


Submit private feedback if necessary

If you have additional feedback to share about your volunteer that you'd prefer not to share publicly, you can use the "Additional Thoughts" section to let us know. This feedback will go directly to our Nonprofit Advisors, and we may follow up to learn more about your experience. 


Rating phone consultations

If your volunteer engagement was a 1-hour phone consultation, we'll also ask you a few quick questions that help us understand the long-term impact and value of the engagement. These questions include:

  • Did you make plans to follow up with your volunteer?
  • In what ways do you think this call will benefit you or your organization in the long term?
  • How much would you expect a professional consultant to charge for similar services?


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