So you missed or couldn't connect on your call, now what? No need to worry - one of the following scenarios should be able to help you access your call or reschedule it!

If you heard your phone ring but weren't able to pick up your call, you can call back into the meeting using the dial-in and PIN provided on your dashboard and confirmation email.

In the event your call time has passed and you'd like to find another time to speak, please reach out to the Organization using either a messaging portal or their email (found on your dashboard) to connect and propose alternate times to meet.

We encourage you to reach out directly to the Organization through the email provided in your dashboard. This is exactly why we provide both parties with each other's email addresses upon matching. You can also use this email in case you want to follow up with the Organization after your call!

Phone consultations are automatically marked as complete following your scheduled call time, so please be sure to reach out to the Organization if you couldn't make your call. In the event you are having difficulties rescheduling, please reach out to our team using the blue chat bubble at the bottom-right of your screen. (For keyboard-only and screen-reader users, please email us at help@catchafire.org. This link opens in a new tab)