All Collections
FAQ
How do I change my password?
How do I change my password?

Password troubles? Look no further!

Lauren avatar
Written by Lauren
Updated over a week ago

Having trouble accessing your account? We're here to help!


If You Forgot Your Password

Remembering your password can be tough, fortunately the fix is easy. Just select the “Forgot your Password?" button on the login page:

You'll be prompted to enter your email address and we'll send you a link to reset your password.

The password reset email will be sent from no-reply@catchafire.org - if you don't receive it within a few minutes of requesting, please check your spam folder in case it was sent there. If you still don't receive it, let us know using the blue chat bubble on the bottom right of your screen (for keyboard-only and screen-reader users, please email us at no-reply@catchafire.org). We'll get back to you ASAP!


If You Want to Change Your Password

Feeling the need to change your password? Just log into your Catchafire account and select your profile picture icon in the upper right hand corner. From there, scroll to Settings where you will find the option to change your password.

Tip: For the security of your account we ask that you create a password or passphrase that is 8-64 characters long. Passphrases are a string of memorable words. For example: Catchafireisthebest!


Need more assistance? Reach out to us via the chat bubble at the bottom of your screen or at help@catchafire.org.

Did this answer your question?