Congratulations on being selected for a 1-hour phone consultation! Read below to learn how to schedule a time and get started. All links in this article will open in a new tab.


Getting Started

Catchafire's scheduling system makes it easy to coordinate a time to speak with a nonprofit organization. Once you've matched on a call, the Organization will propose at least 5 different dates and times to speak, so all you need to do is check your calendar and see if any of them work for you! If so, feel free to select your choice on your Catchafire dashboard.

Screenshot showing users' time box to select when scheduling a call.  Underneath boxes offers linked options to schedule a new call or cancel the project and retract the application.

After you select your time to speak, you will be prompted to confirm your phone number. Don't forget to take note of the time zone a call is scheduled in!

Screenshot showing how to enter your phone number for a call. Underneath it offers the option to check a box if you are not in the U.S

Enter a U.S. phone number for the call. If you are located outside of the United States, please check "I'm not in the U.S.", and we'll provide you with a suggested list of free online conference call systems that you can use to help schedule your call.

Tip: 1-Hour phone consultations can be scheduled over the next 14 days. If you are not available until after this timeframe, return to the scheduling page when you're ready to select times.


Proposing Another Time to Speak

In the event that an Organization's proposed dates and times don't work for you, no worries! Just select "Send Alternatives" on your dashboard. You'll then be prompted to choose a handful of times to speak. If you need to edit your time zone, you can do so at the top of the page!

SCREENSHOT of screen with a calendar showing dates and times two weeks from the date to select alternatives. Selected times will appear in yellow box. Select at least five 1-hour time slots
SCREENSHOT of screen with a calendar showing dates and times two weeks from the date to select alternatives. Selected times will appear in yellow box. Select at least five 1-hour time slots. When done scroll and select send availability.


Next Steps

After selecting Submit or Send Availability, your selected time slots will be sent to the Organization, and you'll receive a confirmation with call-in information via email, as well as a message pop up on your dashboard. Learn how to prep for your call by reading our guide on best practices for consultation calls!

On the day of the phone consultation, our system will automatically call you at the agreed upon time. In case you miss or disconnect from the call, no worries! You'll be able to call right back in using the dial-in and PIN provided to you in your confirmation email or on your Catchafire dashboard.


What if I need to reschedule or cancel?

We understand things happen! This is why you can easily reschedule or cancel a call directly from your dashboard by selecting "Reschedule" or "Cancel" as illustrated below.

If you need to do so, it's always best to also update the Organization by sending them a message through your Message portal.

Screenshot showing Yellow box to


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