Catchafire

Learn how to get started on Catchafire by creating your profile and posting your first project/call. All links open in a new tab.

(For Organizations) Registering and Posting Your First Project/ Call

Catchafire Customer Success Team

Abegail Villarasco

Bri Thomas

Social Good Organizations

Learn how to redeem a Catchafire membership you've been notified about. All links in this article will open in a new tab.

(For Organizations) Redeeming a Sponsored Membership

Learn how to update your Organization's Profile information and inspire Volunteers to apply for your projects. All links open in a new tab.

(For Organizations) Completing Your Organization Profile

Show Volunteers the person behind the project. All links in this article will open in a new tab.

(For Organizations) Completing Your Personal Bio

Invite your teammates to your Organization's profile! All links in this article will open in a new tab.

(For Organizations) I Want to Add or Remove Staff

Password troubles? Look no further! All links in this article will open in a new tab.

(For Organizations) I Forgot/Want to Change My Password

Learn more about Catchafire or connect further with our team and resources. All links in this article will open in a new tab.

(For Organizations) More Resources for You

Managing Your Account

Understand whether you need a fully-scoped project or a 1-hour call with an expert. All links in this article will open in a new tab.

(For Organizations) Projects vs. Phone Consultations

Receive personalized project recommendations to discover your needs. All links in this article will open in a new tab.

(For Organizations) Using Our Quick-Start Assessment

Learn how to use our Project Menu and identify the best project(s) for your needs. All links in this article will open in a new tab.

(For Organizations) Using the Project Menu

Learn how to create a request for a 1-hour Ask-an-Expert call. All links in this article will open in a new tab.

(For Organizations) Posting a 1-hour Phone Consultation

Learn how to create a request for a pre-scoped project. All links in this article will open in a new tab.

(For Organizations) Posting a Project

Learn how to use bundles to get important work done. All links in this article will open in a new tab.

(For Organizations) Bundles

Learn how to navigate the Project Menu when you can't find what you're looking for. All links in this article will open in a new tab.

(For Organizations) I don't see my need on the Project Menu.

Tips and tricks for getting top notch applicants quickly. All links in this article will open in a new tab.

(For Organizations) My post hasn't received applications yet.

Something came up? No problem, learn how to delete your project. All links in this article will open in a new tab.

(For Organizations) I need to cancel my project.

Posting Volunteer Requests

Speed up the matching process by requesting Volunteers for your post. All links in this article will open in a new tab.

(For Organizations) Requesting Volunteers

Review applications and pick the best Volunteer for your needs. All links in this article will open in a new tab.

(For Organizations) Reviewing Applications

Know you've found the one? Learn how to work with a Volunteer without the step of a project interview. Links will open in a new tab.

(For Organizations) Can I skip my interview?

Sometimes a Volunteer just isn't the right fit! All links in this article will open in a new tab.

(For Organizations) Passing on Volunteers

How to collaborate with multiple Volunteers on a call. All links in this article will open in another tab.

(For Organizations) I want to speak with multiple Volunteers on a call.

Learn how to work with multiple professionals on a project. All links in this article will open in a new tab.

(For Organizations) I want to work with multiple Volunteers on a project.

Matching With Volunteers

How to schedule a 1-hour phone consultation. All links in this article will open in a new tab.

(For Organizations) Scheduling Phone Consultations

How to make the most of your hour with a professional. All links in this article will open in a new tab.

(For Organizations) Conducting Phone Consultations

How to schedule a project interview. All links in this article will open in a new tab.

(For Organizations) Scheduling Interviews

Learn how to vet your Volunteers to find the perfect fit for your project. All links in this article will open in a new tab.

(For Organizations) Conducting Interviews

How to have multiple people join in on a scheduled call. All links in this article will open in a new tab.

(For Organizations) I need a conference line for my interview or phone consultation.

Learn how to change the phone number of your upcoming call to the contact number of your choice. Links in this article open in a new tab.

(For Organizations) I need to change the phone number on my call.

Learn how to edit your time zone. All links in this article will open in a new tab.

(For Organizations) I need to update my time zone.

Yes! Learn how to conduct Catchafire calls internationally. All links in this article will open in a new tab.

(For Organizations) I'm located outside of the United States, can I still conduct my call?

Get back on track after a missed/disconnected project interview or 1-hour phone consultation. Links in this article will open in a new tab.

(For Organizations) I Missed or Couldn't Connect on My Call

Learn how to reschedule your call before it happens. All links in this article will open in a new tab.

(For Organizations) Rescheduling Calls

Learn how to cancel a call pre- and post-match. All links in this article will open in a new tab.

(For Organizations) I need to cancel my 1-hour phone consultation call.

Scheduling & Conducting Calls

How to maintain communication & collaborate effectively when you're miles apart. All links in this article will open in a new tab.

(For Organizations) Collaborating Virtually

Tips and tricks for managing your Volunteer. All links in this article will open in a new tab.

(For Organizations) Managing a Skills-Based Volunteer Like a Consultant

How to make the most of the website development process. All links in this article will open in a new tab.

(For Organizations) Pro Tips for a Successful Website Development Process

Deliver feedback directly and respectfully to get your project to the finish line. All links in this article will open in a new tab.

(For Organizations) Giving Constructive Feedback

Things happen - we're here to help. All links in this article will open in a new tab.

(For Organizations) I'm having an issue with my Volunteer.

How to submit a testimonial about your experience with your Volunteer. All links in this article will open in a new tab.

(For Organizations) Rating Volunteers

Managing Volunteer Engagements

Write to us for help! All links in this article will open in a new tab.

(For Organizations) How do I deactivate my account?

Learn where our amazing Volunteers come from! All links in this article will open in a new tab.

(For Organizations) How does Catchafire find Volunteers?

Our methodology for calculating dollars saved for Catchafire engagements that more accurately reflects their true value.

(For Organizations) How does Catchafire calculate project values?

Learn how many project applications you can receive at a time. All links in this article will open in a new tab.

(For Organizations) Is there a limit to the number of applications I can receive?

Learn how Volunteers are recommended for your project(s). All links in this article will open in a new tab.

(For Organizations) How do you determine which Volunteers I can request for my post?

Learn how to improve your response time, and why it's helpful to stay in the green. All links in this article will open in a new tab.

(For Organizations) How is my response time calculated?

Learn more about who owns what when a project is completed. All links in this article will open in a new tab.