Preparing for the Call

As soon as you match on a call, your volunteer's email address will appear on your Catchafire dashboard. Make sure you send them an email in advance of your call that includes:

  • Background information to help them understand your organization (a link to your website, marketing materials, etc)
  • Any materials you'd like them to review/provide feedback on
  • A meeting agenda, including your goals for the discussion

Doing a little bit of preparation in advance will ensure that you make the most of your time together on the phone!

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Joining the Call

If you're both based in the US:

Our automated system will call you at the agreed upon time. If for some reason you do not receive a call a the scheduled time, or you missed the automated call, you can always use your back-up dial in and PIN to join. This information can be found on your Catchafire dashboard, as well as in your interview confirmation email.

If one or both of you are outside the US:

Our automated system is currently unable to call international numbers. If you scheduled an international call, you should have received an email with the other party's contact information. In these cases, we ask that you coordinate directly to choose how you'll connect for your interview.

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Introductions

Start your call by introducing yourself, your organization, and your organization's needs. Allow your volunteer to introduce themselves as well, and what led them to apply for your call. This is a great way to start your relationship off right by building rapport.

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Discussion

Once you've provided the initial information you're looking for, give your volunteer plenty of time on the call to ask you questions and give recommendations. Show that you're actively listening by asking follow-up questions on what they're communicating to you.  

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Next Steps

Once you've completed your call, be sure to log back in to your Catchafire dashboard to rate your experience with your volunteer.  You can find their contact information within your Catchafire dashboard. We do so not only to allow you to reach out and reschedule if need be but so you can stay in touch! 

In particular, I suggest sending a follow-up email thanking your volunteer for their time - we've found that this can be a great step towards an ongoing relationship in which you can feel comfortable pinging them with questions from time-to-time, or asking for their help on small projects.

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