Once you have completed your project or phone consultation, the next step is to log in to your Catchafire dashboard and click Mark Complete to share your feedback. 

Leave a public testimonial 

If you had a positive experience on your project or call, please leave your Volunteer Manager a testimonial so that other volunteers will be more likely to apply for their projects in the future. If you didn't have a positive experience, just check the "I don't have anything nice to say" box, and our Customer Success team will follow up with you to learn more and troubleshoot.

Tip: If for some reason your project was not completed, reach out to us so we can help you find a new one to work on.


Rate the organization & Catchafire

We'll always ask you 2 questions:

  • How likely is it that you would recommend this organization to a friend?
  • How likely is it that you would recommend Catchafire to a friend?

Your responses to these questions ensure we continually provide high-quality volunteer experiences. If you submit a rating below 7, our Customer Success team will follow up to learn more and see how we can help improve your experience.


Submit private feedback if necessary

If you have additional feedback about the organization that you'd prefer not to share publicly, you can use the "Additional Thoughts" section to let us know. This feedback will go directly to our Customer Success Team, and we may follow up to learn more about your experience. 


Rating phone consultations

If your volunteer engagement was a 1-hour phone consultation, we'll also ask you a few quick questions to help us understand the long-term impact and value of the time you spent on the call. These questions include:

  • How much time did you spend preparing for the call?
  • Did you make plans to follow up with the organization?
  • What would you charge if you were to provide similar services for pay?


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