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(For Volunteers) Rating Organizations

How to submit a testimonial about your volunteer experience. All links in this article will open in a new tab.

Lauren avatar
Written by Lauren
Updated over a week ago

Once you have completed your project or phone call, we'll ask you to share a bit about your experience. Read below for more information about our rating system.

Leaving testimonials

The next step after finishing your project or 1-hour call (congrats!) is to log in to your Catchafire dashboard and select "Mark Complete."

Screenshot showing how to mark a Catchafire project complete from your dashboard

We'll then ask for some information. If you had a positive experience on your project or call, please leave the Organization and its project manager a public testimonial. Remember: this step is public so that other Volunteers can read your comments and get excited about applying to the Organization's projects in the future!

Screenshot showing how to provide a Testimonial on your Catchafire project. Underneath the testimonial offers the option to select " I don't have anything nice to say"

Alternatively, If you didn't have a positive experience, just check the "I don't have anything nice to say" box, and our Customer Success team will follow up with you to learn more and troubleshoot.

💡Tip: If for some reason your project was not completed, reach out to us using the blue chat bubble on the bottom-right of your screen, and we can help you find a new one to work on ASAP. (For keyboard-only and screen-reader users, please email us at This link opens in a new tab.)

Rating the Organization and your Catchafire experience

We'll also ask you the following 2 questions:

  • How likely is it that you would recommend this organization to a friend?

  • How likely is it that you would recommend Catchafire to a friend?

Screenshot showing how to rate phone calls and Catchafire from 1 to 10.

Your responses to these questions are not public, and are to ensure we continually provide high-quality volunteer experiences. If you submit a rating below 7, our Customer Success team will follow up to learn more and see how we can help improve your experience.

Submitting private feedback if necessary

If you have additional feedback about the Organization that you'd prefer not to share publicly, you can use the "Additional Thoughts" section to let us know. This feedback will go directly to our Customer Success Team, and we may follow up to learn more about your experience.

Screenshot showing how to share additional private thoughts about an organization on Catchafire

Rating 1- hour phone calls

If your volunteer engagement was a 1-hour phone call, we'll also ask you a few quick questions to help us understand the long-term impact and value of the time you spent on the call. These questions include:

  • How much time did you spend preparing for the call?

  • Did you make plans to follow up with the Organization?

  • What would you charge if you were to provide similar services for pay?

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