Once you have completed your project or phone consultation, we'll ask you to share a bit about your experience. Read below for more information about our rating system.
The next step after finishing your project or 1-hour consultation call (congrats!) is to log in to your Catchafire dashboard and click "Mark Complete."
We'll then ask for some information. If you had a positive experience on your project or call, please leave the Organization and its project manager a public testimonial. Remember: this step is public so that other Volunteers can read your comments and get excited about applying to the Organization's projects in the future!
Alternatively, If you didn't have a positive experience, just check the "I don't have anything nice to say" box, and our Customer Success team will follow up with you to learn more and troubleshoot.
Tip: If for some reason your project was not completed, reach out to us using the blue chat bubble on the bottom-right of your screen, and we can help you find a new one to work on ASAP.
Rating the Organization and your Catchafire experience
We'll always also ask you the following 2 questions:
How likely is it that you would recommend this Organization to a friend?
How likely is it that you would recommend Catchafire to a friend?
Your responses to these questions are not public, and are to ensure we continually provide high-quality volunteer experiences. If you submit a rating below 7, our Customer Success team will follow up to learn more and see how we can help improve your experience.
Submitting private feedback if necessary
If you have additional feedback about the Organization that you'd prefer not to share publicly, you can use the "Additional Thoughts" section to let us know. This feedback will go directly to our Customer Success Team, and we may follow up to learn more about your experience.
Rating phone consultations
If your volunteer engagement was a 1-hour phone consultation, we'll also ask you a few quick questions to help us understand the long-term impact and value of the time you spent on the call. These questions include:
How much time did you spend preparing for the call?
Did you make plans to follow up with the Organization?
What would you charge if you were to provide similar services for pay?