The Response Rate and Response Time at the top of your Catchafire dashboard can help you understand whether or not your organization is responding to volunteer applications in a timely manner. We encourage you to respond to volunteer applications within 3 business days. 

What is my Response Rate and Response Time?

Response Time is based the number of days between a Volunteer's application submittal and your first response within your Dashboard.  A response to an application includes any the following actions:

  • Clicking the Schedule Interview button on a volunteer's application
  • Clicking the Pass button on a volunteer's application
  • Clicking the Start Project button on a volunteer's application
  • Clicking the Cancel Project button (if you've decided you no longer need the project)

Response Rate represents your total number of application responses divided by the total # of applications you've received. 


What happens if I don't respond to my volunteer applications?

If you do not respond within 3 business days, our system will start sending you reminders to do so.  Your response rate will also start to decrease and your response time will increase so. 

If you are still unresponsive after several weeks, your project will be canceled so that your applicants know to look for other opportunities.



  • Encourage your colleagues to respond to applications as quickly as possible, so your organization can maintain a high response rate! Your Response Rate & Response Time are based on the activity of all Volunteer Managers on your organization's Catchafire profile. 
  • Your Response Rate & Response Time are not visible to potential volunteers, and don't currently affect your ability to match on a project or call. No need to stress if it dips lower than you'd like. You can always bring it back up over time.


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