So you've just received applications for a 1-hour phone consultation, now what? It's time to choose your volunteer and start scheduling. 


Getting Started

Make sure you review your applications from the "Projects" tab of your dashboard carefully, and decide on the best volunteer(s) for your needs before you start scheduling.

Go to the top center of the page, find the

Tip: If more than one volunteer catches your eye, you can schedule an individual call with each of them!


Scheduling 

To find a time to speak with a volunteer after reviewing their application on your dashboard, click Schedule Call.

Select

We ask that you provide at least 5 different time slots to conduct a call. Try to provide a variety of dates and times so that your volunteer can choose a slot that works best for them. Don't forget to accurately set your timezone at the top of the page!

Enter a U.S. phone number for the call. If you are located outside of the United States, please check "I'm not in the U.S," and we'll provide you with a suggested list of free online conference call systems that you can use to help schedule your interview.

Tip: Interviews can be scheduled over the next 14 days. If you are not available until after this timeframe, return to the scheduling page when you're ready to select times. That said we've found connecting as quickly as possible is the best way to keep your volunteer engaged!


Next Steps

After clicking Submit, your selected time slots will be sent to the volunteer. You'll also be able to decide whether you'd like to connect with your other applicants by clicking "Yes, Connect More." Once volunteers choose a selected time, you'll be notified via email and see a confirmation message on your dashboard too.

On the day of the phone consultation, our system will automatically call you at the agreed upon time. In case you miss your call or want to have another staff member join in, you'll also be able to join the meeting using the dial-in and PIN provided to you on your Catchafire dashboard.


What If...

1. Your volunteer is not available at any of the times you selected. No need to worry! Volunteers can select and propose new times on their end. If they do, you'll receive an email notifying you of these new times and will be prompted to select the time that works best for you within your dashboard.

2. You need to reschedule the call. You can do this directly from your dashboard by selecting "Reschedule."


3. You wish to cancel a call. You can cancel your project directly from your dashboard by clicking "Cancel Phone Call." If you've already matched with a volunteer, make sure you let them know you need to cancel using our messaging portal!

5. You still have more questions to ask. You always have the opportunity to speak with additional professionals by posting another call. Your Catchafire membership gives you access to an unlimited number of 1-Hour Phone Consultations (yes, you read that right!).



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