Getting Started

So you've just received applications for a phone consultation, now what? It's time to choose your volunteer and start scheduling. 

Make sure you review your applications carefully and decide on the best volunteer for your needs before you start scheduling. Once you start scheduling a phone consultation with one applicant, all other applicants will be notified that the opportunity is no longer available. 



To get started, after reviewing a volunteers' application click Schedule Call.

We ask that you provide at least 5 different time slots to conduct a call. Try to provide a variety of dates and times, so that your volunteer can choose a slot that works best for them!



  • You'll only be able to schedule a call up to 14 days in advance. We've set it up in this way because we've found that connecting as quickly as possible helps keep your volunteer engaged.
  • Make sure your timezone is correct at the top of the page.
  • Enter a U.S. phone number for the call. If you are international, please check I'm not in the U.S and our Nonprofit Advisors will follow up via email to help  with scheduling!


Next Steps

After clicking Submit, your selected time slots will be sent to the volunteer. Once they select a time, you'll be notified via email and see a confirmation message on your dashboard, too.


On the day of the phone consultation, our system will automatically call you at the agreed upon time. You'll also be able to join the meeting by using the dial-in and PIN, provided to you on your Catchafire dashboard.


What If...

1. Your volunteer is not available at any of the times you selected.

No need to worry! Volunteers can select and propose new times. You'll receive an email notifying you of these new times and you can select the time that works best for you within your dashboard.

2. You need to reschedule the call.
You can do this directly from your dashboard by selecting [reschedule] next to the call date & time.

3. You wish to cancel a call.
You can cancel your project directly from your dashboard by clicking Delete Phone Call.

4. You don't have a U.S. phone number. No worries! Just be sure to indicate it when selecting times on our call calendar and someone from our team will reach out to you to help coordinate. We will provide you with a suggested list of free online conference call systems that you can use to help schedule your interview. 

5. You still have more questions to ask. You can always have the opportunity to speak with additional professionals by posting another call. Your Catchafire membership gives you access to an unlimited number of 1-Hour Phone Consultations (yes, you read that right!).


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