Having trouble accessing your account? We're here to help!


If You Forgot Your Password

Remembering your password can be tough, fortunately changing it is easy. Just select the Forgot your Password? button on the log-in page and we’ll send you an email to reset it.

Screenshot shows the login page with the option to select 'Forgot you password?'
Screenshot shows the screen that appears after a user selects 'Forgot your password?' where they can enter their email address to reset their password

The password reset email will be sent from no-reply@catchafire.org - if you don't see it within a few minutes of requesting, please check your spam folder in case it was sent there or contact us using the blue chat bubble on the bottom-right of your screen. (For keyboard-only and screen-reader users, please email us at help@catchafire.org. This link opens in a new tab). We'll get back to you ASAP!


If You Want to Change Your Password

Feeling the need to change your password? Just log into your Catchafire Dashboard and click into your profile picture icon in the upper right-hand corner. From there, click Settings where you will find the option to change your password.

screenshot: change password image

Tip: For the security of your account we ask that you create a password or passphrase that is 8 to 64 characters long. Passphrases are a string of memorable words. For example: catchafirerocksmyworld.


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